Category Archives: Measurement

Book of the Week: Developing Business Scorecard Metrics + Smoot’s Ear

What are three char­ac­ter­is­tics of good busi­ness score­card met­rics? In con­struct­ing an effec­tive met­ric, the designer needs to look at three fac­tors before set­ting tar­gets: 1) Sim­plic­ity: Is the met­ric sim­ple and easy to under­stand? Is there a direct rela­tion­ship between action and result? For exam­ple, say this is a retailer who oper­ates in multiple […]